Refund & Cancellation Policy
This policy explains how you cancel OpsX and when Opsx Apex Private Limited refunds a payment. It is part of our Terms of Service; if the two ever differ, the Terms apply.
Last updated · Effective from the same date
In short
- The first 51 days are free, with no card needed. Trial days are never charged.
- After the trial you pay ₹0.75 per active employee per day, plus GST, billed monthly in arrears — after you have used it — with a GST tax invoice. So there is normally nothing to refund.
- Cancel any time, from your account or by email. Billing stops from the next day.
- A billing error or a duplicate charge is refunded to the original payment method within 7–10 working days.
1. How you are billed
OpsX starts with a free trial of 51 days. No payment details are asked for, and the trial days are never charged. After the trial, OpsX costs ₹0.75 per Active Employee per day, plus GST. Employees in draft or who have left are not charged.
We invoice monthly in arrears: each invoice covers the days you used in the previous month and comes with a GST tax invoice. Because you pay only after you have used the Service, there is no advance payment for a period you have not used and normally nothing to refund.
2. Cancelling
You can cancel at any time, with no notice period and no cancellation fee: close the account from inside OpsX (your Master Admin), or write to opsx.official@gmail.com. Billing stops from the day after you cancel. Your last invoice covers the days used up to and including the day you cancelled.
If you do not choose a plan at the end of the trial, nothing is charged: the account is placed on hold as the Terms describe.
3. Refunds
- Billing errors and duplicate charges — for example an invoice paid twice, or days charged that should not have been — are refunded in full.
- Tell us within 30 days of the invoice date by writing to opsx.official@gmail.com, with your company name, the invoice number and the payment reference.
- Once we confirm the error, we refund it to the original payment method within 7–10 working days. Your bank or payment app may take a little longer to show it.
- Days already used are not refunded, including the days of a month in which you cancel.
4. Your data after you cancel
After the account is closed your data stays available for export for 30 days; your Master Admin can download all of it (Settings → Company data). It is then deleted from live systems, as section 13 of the Terms of Service and our Privacy Policy describe.
5. Contact
Billing questions and refund requests: opsx.official@gmail.com · WhatsApp or call +91 79039 27019. Opsx Apex Private Limited, 2nd Floor, Gudar Niwas, Bhadeji, Gaya, Bihar 823003, India. Ready to start? Start the free 51-day trial.