Managed IT support, cloud and server management and system architecture support
OpsX keeps business systems running: Linux servers, databases, deployments, backups and security, managed by the team that runs the OpsX ERP in production. IT consulting and architecture support come from Vinay Kumar, System Architect.
No card needed. ₹0.75 per active employee per day after the 51-day free trial, billed monthly with a GST invoice.
What we manage
- Cloud and server managementUbuntu servers on AWS or your cloud: Nginx, TLS certificates, firewalls, updates, disk and memory headroom, monitoring.
- DatabasesMongoDB, PostgreSQL and Redis: backups you can restore, indexes, connection limits and version upgrades without data loss.
- Deployments with rollbackCI/CD pipelines, zero-surprise releases, a timestamped rollback copy before every change.
- Security hardeningSecurity headers and Content Security Policy, rate limits, session controls, access reviews and audit logs.
- Backups and recoveryNightly backups kept off the box, restore drills, and a written recovery runbook.
- IT consulting for SMEsWhich systems to buy, build or retire; what a plant with patchy 4G actually needs; vendor and cost reviews.
System architecture support
An architecture review of your current system — data model, integrations, failure modes, cost — with a written plan your own developers can execute, or that we execute with them. The same review method built the OpsX platform: multi-tenant routing, plan-based entitlements, idempotent APIs and a ledger that cannot disagree with payroll.
Backend API integration
Connecting payment gateways, logistics providers, suppliers, accounting software and government portals with retry-safe, idempotent code, a reconciliation ledger and alerts when the other side changes. Built on experience with high-volume supplier and payment APIs in a B2B and B2C travel marketplace.
How support works
- First line on WhatsApp and phoneOne number, a named engineer, response times agreed in writing.
- Scheduled maintenance windowsUpdates and migrations happen when your plant is quiet, with a rollback ready.
- Runbooks, not folkloreEvery server, job and credential documented so nothing depends on one person remembering.
- Monthly reportUptime, incidents, backups verified, changes made and what to plan next.
Honest scope
OpsX is a small senior team, not a 24x7 network operations centre. Response times, hours and escalation are agreed in writing before you sign, and we say no to what we cannot support well.
Questions
What does managed IT support from OpsX include?
Server and cloud management, databases, deployments with rollback, security hardening, backups and recovery, monitoring, IT consulting and a monthly report, under a written support agreement.
Which clouds and systems do you support?
Linux (Ubuntu) servers on AWS or another cloud, Nginx, Docker, Node.js applications, MongoDB, PostgreSQL and Redis. Other stacks are reviewed case by case.
Do you offer 24x7 support?
Not as a default. Hours, response times and escalation are agreed in writing per client; we do not promise what a small team cannot keep.